Support
Answers to common problems, and how to reach us.
Contact us
Email support@mycamstead.com. Tell us your phone, the app version (Settings, About) and what you were doing.
Pairing your phone
- Pairing is quickest on the same Wi-Fi as the hub. After that, the app reaches the hub from anywhere.
- The QR code is valid for 10 minutes. If it expired, ask the hub for a new one.
- "Can't reach your hub" at home usually means a firewall on the hub's computer blocks the app. Allow TCP port 8443 and UDP port 8555 from your home network.
Adding a camera
- The hub and the camera must be on the same network. Cameras on a guest network aren't found.
- Use the camera's admin password. The hub keeps it and never sends it anywhere else.
- Reolink cameras get every feature. Other cameras need RTSP with H.264 video.
Video away from home
- Your hub needs an internet connection to be reachable from outside your home.
- If video stops on mobile data, your home's free monthly relay may be used up. It resets on the 1st of each month.
Deleting your account
Email us from the address on your account and we'll delete the account and everything Camstead's cloud keeps about it. What's stored at home stays on your hub until you remove it there.